NGKparts.com Shipping Policy
At NGKparts.com, we are committed to delivering your order to you as quickly and efficiently as possible. This policy outlines our shipping procedures and what you can expect.
1. Order Processing Time
* All orders are typically processed within 14 business days (Monday-Friday, excluding holidays) after your order is placed.
* Orders placed after 2:00 PM PST on a business day, or on weekends/holidays, will begin processing on the next business day.
* During peak seasons (e.g., holidays, sales events), processing times may be extended. We will communicate any significant delays on our website or via email.
2. Shipping Methods and Delivery Estimates
We offer various shipping options to meet your needs. You can select your preferred method at checkout. Estimated delivery times are in addition to the order processing time.
* Standard Shipping:
* Estimated Delivery Time: 3 - 7 business days
* Cost: Calculated at checkout based on weight/dimensions and destination, or free shipping if above $50.
* Expedited Shipping:
* Estimated Delivery Time: 3 - 7 business days
* Cost: Calculated at checkout based on weight/dimensions and destination.
Please note: Delivery estimates are approximate and are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as carrier delays, customs procedures (for international orders), or adverse weather conditions.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
* The weight and dimensions of your order.
* The shipping method you choose.
* Your delivery address.
Free Shipping:
* We may offer free standard shipping on orders over a certain amount $50. Any free shipping promotions will be clearly communicated on our website.
4. Shipping Carriers
We partner with reputable shipping carriers to ensure reliable delivery, including but not limited to: USPS, FedEx, UPS
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the status of your delivery directly on the carrier's website. Please allow up to 24-48 hours for tracking information to become active after you receive your shipping confirmation.
6. International Shipping
* We currently ship to [List countries or regions, e.g., select countries, worldwide].
* Customs, Duties, and Taxes: Please be aware that international orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the customer. We recommend checking with your local customs office for more information on potential charges before placing your order.
* Customs Delays: Customs clearance procedures can cause delays beyond original delivery estimates. We have no control over these delays.
7. Shipping Address Accuracy
* Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
* If you realize there's an error in your shipping address after placing an order, please contact our Customer Service Team immediately at uniexcorders@gmail.com or 323-589-3324. While we will do our best to assist, we cannot guarantee changes can be made once an order has been processed for shipment.
* Packages returned to us due to an incorrect or undeliverable address will be subject to a re-shipping fee.
8. Lost or Stolen Packages
*NGKparts.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
* If your tracking information shows that your package was delivered but you have not received it, please:
* Check around your property, with neighbors, or with your building's management.
* Contact your local postal service or carrier directly (e.g., USPS, FedEx, UPS) to inquire about the delivery.
* If the issue persists after contacting the carrier, please contact our Customer Service Team for further assistance. We will do our best to help you resolve the situation.
9. Damaged During Shipping
* If your order arrives damaged, please contact our Customer Service Team within [Number] days of receipt at uniexcorders@gmail.com or 323-589-3324.
* Please provide your order number and photos of the damaged item(s) and packaging. We will work with you to resolve the issue promptly, which may include a replacement or refund.
10. Contact Us
If you have any questions about our shipping policy, please don't hesitate to contact us:
* Email: uniexcorders@gmail.com
* Phone: 323-589-3324
* Business Hours: Monday - Friday, 9:00 AM - 5:00 PM PST
