At NGKparts.com, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return process.
1. Return Window
You have 14 days from the date you received your order to initiate a return. After this period, we regret that we cannot offer a refund or exchange.
2. Eligibility for Return
To be eligible for a return, your item must be:
* Unused and in the same condition that you received it. This means the item must be unworn, unwashed, and have all original tags and packaging intact.
* In its original packaging.
* Accompanied by the original proof of purchase (e.g., order confirmation email, packing slip).
Items Not Eligible for Return:
The following items are generally not eligible for return due to their nature:
* Items damaged due to misuse, neglect, or accident.
* Items returned without prior authorization.
3. How to Initiate a Return
To initiate a return, please follow these steps:
* Contact our Customer Service Team: Email us at uniexcorders@gail.com or call us at 323-589-3324 within the return window. Please provide your order number and the reason for your return.
* Receive Return Authorization: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send your item back without an RMA number.
* Package Your Item Securely: Carefully pack the item(s) in their original packaging, including all accessories, manuals, and documentation.
* Ship Your Return: Ship the item(s) to the address provided in your return instructions. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Shipping Costs for Returns
* NGKparts.com is responsible for return shipping costs if:
* The item received is incorrect (e.g., wrong item, wrong size/color).
* The item received is defective or damaged upon arrival.
* You are responsible for return shipping costs if:
* You are returning an item due to a change of mind or personal preference.
5. Refunds
Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
* Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days. Please note that it may take some time for your bank or credit card company to post the refund.
* Rejected Refunds: If your return is rejected (e.g., item not in original condition, outside return window), we will notify you and arrange for the item to be returned to you at your expense.
6. Exchanges
If you wish to exchange an item for a different size, color, or a different product, please follow the return process for the original item and then place a new order for the desired item. This ensures the fastest possible processing of your exchange.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Service Team immediately (within 14 days of receipt) at uniexcorders@gmail.com or 323-589-3324. Please provide your order number and photos of the damage or defect. We will work with you to resolve the issue promptly, which may include a replacement or full refund.
8. Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, if your tracking information shows that your package was delivered but you have not received it, please contact your local postal service or carrier first. If the issue persists, please contact our Customer Service Team for assistance.
9. Contact Us
If you have any questions about our return policy, please don't hesitate to contact us:
* Email: uniexcorders@gmail.com
* Phone: 323-589-3324
* Business Hours: Monday - Friday, 9:00 AM - 5:00 PM
